A quality system manual is documented to provide a foundation for implementation of the quality management systems. This document serves as a guideline to an effective, efficient, and economical quality management system that matches the requirements of International Standard ISO 9001: 2000, “Quality Management System Requirements”.
Top Management serves as a resource, mentor, and guide to develop quality management systems, provide quality training, and evaluate implementation & effectiveness through process evaluations, surveillances, internal audits, and review of nonconformities, corrective actions, customer complaints, customer satisfaction and/or dissatisfaction data.
Quality management policies defining responsibilities for the development, implementation, maintenance, and management of the system are clearly laid out. Well defined policies, quality objectives and system process requirements are in place for basic quality-related processes.